Thank you for choosing Bellezza & Co.  for your beauty and relaxation needs. We value every guest and want to create the best experience possible for everyone who visits us. To help us honor our guests’ time, our providers’ schedules, and the relaxing atmosphere of the spa, we kindly ask that all guests review and follow the policies below.

Appointment Changes & Cancellations

We kindly request at least 24 hours’ notice for any appointment changes, reschedules, or cancellations. This allows us the opportunity to accommodate other guests and helps us respect our service providers’ time.

No-Shows & Same-Day Cancellations

A no-show or same-day cancellation, defined as cancelling or rescheduling within 24 hours of the appointment, may result in the forfeiture of any deposit associated with the appointment.

Our policy for repeated no-shows or same-day cancellations is as follows:

First occurrence:
A friendly reminder of our policy will be noted in your account.

Second occurrence:
A 50% deposit will be required to schedule future services.

Third occurrence:
Full prepayment, 100%, will be required to book future appointments.

Deposit & Prepayment Review

Deposit and prepayment requirements will remain in place until a consistent appointment history is re-established. At that time, standard booking privileges may be reinstated at Bellezza Spa’s discretion.

Appointment deposits are non-refundable if a guest does not provide a minimum of 24 hours’ notice for a cancellation or reschedule.

General Salon & Spa Etiquette

To help maintain a comfortable and relaxing environment for all guests, we kindly ask that you follow these etiquette guidelines during your visit:

Please turn off or silence cell phone ringers.

Please refrain from using speaker phone while in the salon or spa.

Please speak quietly while in shared spaces to help preserve a relaxing atmosphere.

We love children and welcome them for their scheduled appointments. However, we kindly ask that childcare arrangements be made while you are here for your own services so that all guests may enjoy a relaxing experience.

Text Messaging & Privacy Information

Bellezza Spa may use text messaging to communicate with guests regarding appointments, customer service, services, products, and spa updates.

Information We Collect

When you subscribe to or communicate with us through our text messaging service, we may collect your mobile phone number, the content of messages sent to and from us, and your opt-in consent information.

How We Use Your Information

We use this information to send text messages related to Bellezza Spa services, products, and updates. We may also use text messaging to communicate with you for customer service purposes, including appointment confirmations, appointment reminders, scheduling updates, and to comply with applicable laws and regulations.

Information Sharing

We do not share your personal information with third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable and appropriate security measures to help protect your personal information from unauthorized access, use, or disclosure.

Opting Out of Text Messages

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages from us.

Policy Updates

We may update this policy from time to time. Any changes may be communicated by text message, email, or a notice on our website.